GM
Goolam M

1 reviews | Active since Oct 2018

14 May 2026, 15:31

DO NOT USE LIBERY LIFE SOUTH AFRICA

Good day, I am writing to formally express my dissatisfaction with the level of service I have received. I have been a paying client for many years, yet my claim—submitted over two years ago—remains unresolved. The last communication I received from your institution was in September 2025, and since then, there has been no meaningful update or progress. Despite multiple attempts to escalate this matter, I have found it extremely difficult to reach anyone directly. The lack of accessibility and reliance on generic email channels has made it nearly impossible to obtain assistance or clarity. This situation is unacceptable, and I am deeply concerned by the apparent lack of urgency and accountability in resolving client matters. As a client, I expect timely communication, transparency, and the delivery of services for which I have been consistently paying. I request immediate attention to my claim and a clear update on the status, including a firm timeline for resolution. YURESH MAHARAJ AND HE SUPPORTING LEADERSHIP HAVE FAILED TEH PUBLIC. IMAGINE NO COMMUNICATION HAS BEEN MADE TO ME SINCE SPET 2025 BY ACHMAT ARENDSE THIS IS SO SAD. TAKING PEOPLES MONEY AND NOT HELPING THEM IS YET ANOTHER BUSINESS OUT TO SUCK THE PEOPLE OUT OF THEIR HARD EARN MONEY. DO NOT USE LIBERTY FOR ANY INVESTMENTS OR POLICY AFTER YOUR DEATRH YPUR FAMILY WILL SUFFER.

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Replies (2)
GM
Goolam M's update17 May 2026, 17:39
Reviewer Update
Good day Lerato. This is exactly what I mean. The business you work for does not treat people like people. All they are is just that policy numbers. You guys have no sense of what customer service is about. A professionally rule organisation would not treat me as a policy number but actually would have said apologies we cannot find your policy but please will you kindly provide me with your contact details so I can assist you professionally. Taking the slap kat route should not be done by a customer relations officer but it is the level of service I expect from LIBERRTY. NEVER EVER USE LIBERTY AS A Service PROVIDER. THEY ARE USELESS. ***
GM
Goolam M's update19 May 2026, 10:32
Reviewer Update
od day Lerato. The issue revolves around the death claim that we have with LIBERTY the disgusting service received relates non communication of the way forward on the policy number *** Y butler. I want the money that is forth with the interest it would accrued and and want resolution by 22.05.2026 or I will go public as well as lodge a complaint with the PFA