Do not invest with the establishment

I am beyond disgusted with the level of service we have received from Liberty. Even one start is too much to give. Please warn your parents, family and friends about taking any investment options from this company, they will leave you feeling extremely drained, I am talking from experience. They will leave your loved ones feeling so frustrated (even this is an understatement).

My grandmother had an investment policy with this establishment and she passed on in June 2021 and she had placed four beneficiaries in this investment. I submitted the necessary documents for pay-out and it has now been way over three months, going on four since I submitted these documents for payment to be made and I have been given the run around to date. They initially requested me to submit the documents for the two other beneficiaries as I had submitted documents for myself and my uncle as I did not have documents for the other individuals, I explained this to the consultant I spoke to and she advised that she would send an email explaining this and that payment should be made the following week. I am obviously writing this review as payment was never made. I have since submitted the documents for one individual. I then explained that I unfortunately cannot submit documents, I do not have, for the other beneficiary nor am I in contact with this individual and I told the consultant that I will advice him to submit his own documents should I see him, I have not seen him since, how is that now our problem? Why has payment not been made? I have called way over ten times and every time I call I have to explain the same thing over and over again. Every time I call I am told about an escalation email that will be sent, the consultant asks me the same thing and this is extremely exhausting. How is your system set up? Go back to the phone records and you will see exactly what I am talking about. We have been very patient with Liberty. I do not see why payment cannot be made to the other beneficiaries as the necessary documents have been submitted. We cannot wait for someone we know not when we will see in order for Liberty to pay out. This individual will submit his documents when he can, the run around is unnecessary. We have already lost someone who is dear to us we do not need this gratuitous back and forth, especially for this long. I have been waiting for a call from Palesa who is the one apparently responsible to "manage" this account. It has been almost a week later, I have not received a call, an email or any form of communication from anyone from Liberty. I do not want any calls now. I want you to make payment and stop frustrating us and do what you are meant to do. For such a reputable company, you need to do better, the level of service is revolting to say the least.