Do not invest with Liberty

we regret being members of liberty own your life rewards. They constantly reduce benefits available and are poor at service. Since beginning of December I have tried to make arrangements with the company for the period of travel. We were passed from person to person, each one breaking every commitment to either address or escalate. Finally after providing all possible confirmation of travels, we were informed that our application for a freeze of membership was approved and that we would get our gym refund. Mr Shaqeel dealt with the matter and sent us email committing to a date for the refund etc. When it did not arrive, I called in, spent hours being passed around until he contradicted his email and explained that we will not receive our refund. My wife and I visited the gym just before our travel and this disqualified us from a refund. Despite having an email confirming that management approved this refund etc. Mr Shaqeel's new tone is you violated our policy so you suffer despite our processing and approving. This company is consistently poor at customer service. Staff lie and concoct. Supervisors are no different. I would sincerely advise people to avoid dealing with Liberty.