LG
Lorna G

1 reviews | Active since Sept 2013

30 May 2016, 09:05

DO NOT INVEST IN THIS PLACE

<p>How many times does a person have to call in to ascertain whereabouts a withdrawal.... the call centre is hopless - two hours ago I spoke to a lady who promised she would escalate my request.... and cc me in on the email to the said department.... here I am still waiting.</p> <p> </p> <p>Try and contact an excutive or anyone in charge and the result is the same.</p> <p> </p> <p>My request has started off at the Bedfordview branch who since Friday 27th May have not had the courtesly to respond to my queries. The broker still has his email with a date stating he is out of the office until 18 April.... really fantastic service.</p> <p> </p> <p>I will not be reinvesting in this company again..... the likes of Old Mutual and Nedbank are a far better bet and will assist a whole lot faster!!!</p> <p> </p> <p>Can someone please call me back or answer an email.</p> <p> </p> <p>This company servics sucks to say the least!!!!</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply30 May 2016, 09:45
Official

Good day Lorna

We apologise for the frustration this matter has caused you.

I have escalated this to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards

Jolene Lottering

Liberty Group Customer Relations

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