distressing and cause inconvenience poor customer service

I phoned liberty in January to add a benefit on my life policy and started that i am doing this because is one of the requirements required to finalist my Bond Application with the Bank. I was assured that the process will take 3-5 days to be completed. The application was submitted on the 30th January 2020 , i have been phoning everyday to follow and to date the amendment of my policy is not done. I have told them that they are delaying my application as the request is now out of their business turn around time. i have done amendment before and it never took 10 days to complete. i am not sure what is happening but i am tired of the excuses. I need answers ASAP. I have been a policy member for 8 years now, and the service i am receiving is unacceptable.