Dissatisfaction and Complaint Regarding Unresolved Claim and Poor Service

I express my deep dissatisfaction and frustration with the unresolved claim and the unsatisfactory service that I have experienced with Liberty Life. On 27 November 2023, I submitted a claim regarding a retirement policy payout. Despite the timely submission and providing all necessary documentation, I have yet to receive any response or resolution regarding the status of my claim. This lack of communication and delay in addressing my claim has caused significant distress. The poor level of service I have met throughout this process and lack of responsiveness from Liberty Life representatives and the absence of updates or clarification about my claim status are unacceptable. As a policyholder, I expect a higher standard of service and prompt communication, both of which have been severely lacking in this situation.