Dissappointed

Im extremly dissapointed in the service received..Im a client for more than 3-4years and to be treated like this, i feel like logging with the Ombudsman.. I sent an email to *** on the 11th March wanting more information and provided all my info (name,surname and ID number), ur agent Sandile Ndimande failed to assist which i asume is his job.. after 2days of back and forth emails as he/she clearly does not read emails continued asking me for my name,surname and id number which was provided on the original email and again on the 2second email.. When i received again asking for these details i became irritated and frustarted as the information is on my emails and guess what, ur agent decided to "ignore my emails" on friday and the reason i say that cause when i sent an email yesterday asking when can i expect a response, i was referred to direct service without an apology for the delay or anything.. This is the worst service ever, im even concidering cancelling this but 1st i want to refer this further cause this is my life insurance we talking about and if i cannot be assisted proffesionally by ypir agents than that is something myself and the rest of my family that have policies with you rethink.. Because of my 11 of my family members have policies with you and i do not think you want to lose customers because of imcompetent agents you recruiting.