Dissappointed and upset

It looks like if Liberty Life staff do not care about other people's needs.

I was very young at the time when I opened the policy (retirement annuity) that was on my ****en name De Beer. At that time every month the debt order was going off until I had to cancel / stop my policy as my boyfriend passed away in a car accident and I needed the extra money.

Firstly, I have contact them so many times and I have been transferred from one person to another. They emailed me a form where I must correct details as I change my surname and moved as well to other area so that they can put the information in there system otherwise they can’t give me any details.

The form was emailed back to them about 2 weeks ago and it has not been changed. As I tried to register on their website and the cellphone number that show on their website is still my old number (It means that they did not change my details after 2 weeks) So, it just so you, how useless are they that they can’t even change my details on the system. Again, I have got in contact with them, and they emailed me back the cancellation letter of my policy, but it was the wrong person’s name and ID number on the letter. I send them a email back and inform them that the letter they attached it is the wrong person’s details, and it is not me and attached my ID that they can see the names, and the ID number is different. Then they apologize by sending the wrong information and that an advisor will contact me. Now we are standing on the 28th May 2025 and still waiting for someone to get in contact with me. To be honest to say, it is so pathetic as all that I wanted to know if they can email me my policy to go through it and what is going on, on my policy. Now I wonder how long I am going to wait before I get an answer out of them as it seems that they are getting paid by doing nothing. To everyone out there, good luck to get any assistance out of Liberty Life when you contact them as they are all so ***********.