DISSAPOINTMENT AFTER DISSAPOINTMENT,LIBERTY WHAT DO YOU STAND FOR????????

This claim has been running since October 2020,now for Liberty Life this isnt an issue,My husband is soo sick,Axial Spondyloarthritis(Ankolysing Spondolytis)and he is deteriorating day by day but Liberty Life just dont care they Delay,Delay,Elna Lombard know the severity of the case,and its a high priority claim,but does 6 months sound rite,its a sick game.

They then after all the info etc which was sent,requested the last thing required was another OT report assessment which they organised,because that was the last thing needed to check my husbands ADL'S,so it was done completed,and given in more than a week ago with updated information ontop of that,DELAYING TACTICS,Elna Lombard promised twice via email that a decision would be made by the 07/04/2021,which she didnt keep to her word,Liberty didnt keep to their word AGAIN.....

Lies after lies,this is not fair on my Husband,his the one suffering daily and Liberty think its a joke,its an urgent matter, but still they carry on,this is shocking,from the Customer Group Relations Manager (Elna Lombard).

My husband is in need of medical attention asap,and Liberty need to realise this asap,because everyone else can,but they just Delay,Delay and lie all the time,and this is from the top,not the bottom.