TM
Thando M
1 reviews | Active since May 2017
08 Feb 2022, 08:56
DISSAPOINTING SERVICE
We logged a death claim on Tuesday e 02/2/2022 still no payment has been made to date ,
this is upsetting because we now cant bury our family members.
*** Liberty
If there is anything outstanding email me ***
Very disappointed by the lack of communication and inconvenience that liberty has caused our family, we even went to the Eastlondon branch yesterday and it was confirmed that the money will be paid yesterday in the morning ,
Called the call center today the claim is still with assesors 7 days later and the lady in east london did not even escalate after telling us she has
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Thando M's updateReviewer Update
08 Feb 2022, 15:15Just got off the phone with liberty spoke to kamogelo who made me hold to speak to the claims manager, no apology nothing the claims manager tells her that the claim is being processed and it will take 48 hours, same story we were told on 02/02/2022.
I will post this on all social media platforms because liberty has been so insensitive, only now they telling us that because we bank with capital it will take 48hrs from today, how is this our problem, we can't wait for 48hrs after having waited more than 72 hours.
We have had to take out loans to cover what liberty policy could if it was sorted professionally,
We need a written detailed apology stating why the claim went over the promised turnaround time and why there was no communication or we are taking this up with the ombud. we got no call from the manager nothing, We lost a loved one now we have to deal with financial detriment from a so-called *********** entity .
I will post this on all social media platforms because liberty has been so insensitive, only now they telling us that because we bank with capital it will take 48hrs from today, how is this our problem, we can't wait for 48hrs after having waited more than 72 hours.
We have had to take out loans to cover what liberty policy could if it was sorted professionally,
We need a written detailed apology stating why the claim went over the promised turnaround time and why there was no communication or we are taking this up with the ombud. we got no call from the manager nothing, We lost a loved one now we have to deal with financial detriment from a so-called *********** entity .
TM
Thando M's update08 Feb 2022, 15:15
Reviewer Update
Just got off the phone with liberty spoke to kamogelo who made me hold to speak to the claims manager, no apology nothing the claims manager tells her that the claim is being processed and it will take 48 hours, same story we were told on 02/02/2022.
I will post this on all social media platforms because liberty has been so insensitive, only now they telling us that because we bank with capital it will take 48hrs from today, how is this our problem, we can't wait for 48hrs after having waited more than 72 hours.
We have had to take out loans to cover what liberty policy could if it was sorted professionally,
We need a written detailed apology stating why the claim went over the promised turnaround time and why there was no communication or we are taking this up with the ombud. we got no call from the manager nothing, We lost a loved one now we have to deal with financial detriment from a so-called *********** entity .
I will post this on all social media platforms because liberty has been so insensitive, only now they telling us that because we bank with capital it will take 48hrs from today, how is this our problem, we can't wait for 48hrs after having waited more than 72 hours.
We have had to take out loans to cover what liberty policy could if it was sorted professionally,
We need a written detailed apology stating why the claim went over the promised turnaround time and why there was no communication or we are taking this up with the ombud. we got no call from the manager nothing, We lost a loved one now we have to deal with financial detriment from a so-called *********** entity .