Dissapointed in service

I am trying to please speak to someone about my policy, I do not seem to be getting any joy. I have been calling and leaving messages since Tuesday with your financial advisors call centre number. I keep being promised someone will call me, I have been sending e-mails to Precious requesting assistance to which she has responded to, but failed to acknowledge my follow up e-mails or the e-mail requesting she call me. I do not have a broker and need assistance with my policy - is it that difficult for a customer to get appropriate support?