1 reviews | Active since Sept 2011
dissapointed and disgusted in this compay after the passing of husband
I took out a policy for myself with lots of extra's included, I pay a lot of money each month for this policy. My husband passed away a month ago and when I contacted them with regards to the funeral claim for my husband I was informed that I do not qualify for any pay out as they have a 12 month waiting period for death. How in Gods name can you ask someone to not die within the first 12months because there is a waiting period and then I will not qualify for any money. These companies are so quick and adamant for you to join but as soon as you put a claim in for any reason and in my case a very good reason they come with all kinds of stories just to cover themselves. I mean my husband away, I am sitting with all kinds of medical expenses, bills and this money is owed to me and my kids. This is day light ******* not just for me but for all the other innocent people taking out policy's and is not informed of this unfair treatment that this company offers. I will never ever in my entire life refer anyone to Liberty Life. I will take my money and take out a policy somewhere else that I know my kids can benefit should I someday pass away.
Dear Mr Sharne
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Sharne
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Sharne
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Sharne
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Sharne
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mr Sharne
Thank you for your posting.
I would like to sincerely apologise for the frustration you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
