SK
Sharne K

1 reviews | Active since Sept 2011

25 Sept 2018, 14:11

dissapointed and disgusted in this compay after the passing of husband

I took out a policy for myself with lots of extra's included, I pay a lot of money each month for this policy. My husband passed away a month ago and when I contacted them with regards to the funeral claim for my husband I was informed that I do not qualify for any pay out as they have a 12 month waiting period for death. How in Gods name can you ask someone to not die within the first 12months because there is a waiting period and then I will not qualify for any money. These companies are so quick and adamant for you to join but as soon as you put a claim in for any reason and in my case a very good reason they come with all kinds of stories just to cover themselves. I mean my husband away, I am sitting with all kinds of medical expenses, bills and this money is owed to me and my kids. This is day light ******* not just for me but for all the other innocent people taking out policy's and is not informed of this unfair treatment that this company offers. I will never ever in my entire life refer anyone to Liberty Life. I will take my money and take out a policy somewhere else that I know my kids can benefit should I someday pass away.

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Replies (4)
SK
Sharne K's update01 Oct 2018, 09:41
Reviewer Update
Please be advised that this matter will be taken further to the Ombudsman, I am not leaving this as is and I received some very useful information over the weekend to help me with this matter. People who does not have proper resources are being ****** every time, but luckily I know people in the right places with a lot of contacts who are willing to assist. I am not going to allow Liberty to take what is owed to me from me and I am going to make sure that this never happens again.
Liberty Group South Africa
Liberty Group South Africa's reply04 Oct 2018, 10:58
Official

Dear Mr Sharne

Thank you for your posting.

I would like to sincerely apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa
Liberty Group South Africa's reply04 Oct 2018, 10:58
Official

Dear Mr Sharne

Thank you for your posting.

I would like to sincerely apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***

Liberty Group South Africa
Liberty Group South Africa's reply04 Oct 2018, 10:58
Official

Dear Mr Sharne

Thank you for your posting.

I would like to sincerely apologise for the frustration you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

***