dissapointed
I'm so disappointed at what i experienced today.. My debit order is suppose to go off on the 25th every month when i signed up, and to my surprise you debited my payment today.. how on earth can you debit my payment on the 20th if my salary is only paid on the 25th monthly. i want this to be resolved today and seriously hope this will not happen again as i will than cancel this and put this on social media platforms.. there is a reason why i said debit on the 25th, THAT IS MY SALARY DATE.
Dear Ms Imran
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Imran
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations