KS
Kenny S

1 reviews | Active since Nov 2016

07 Jan 2019, 21:01

Disrespect/ Public indecency

Today I visited liberty Life office at Phuthaditjhaba (Qwa-qwa), with the mind of making a follow-up on my claim and then get new investment policy. But what I saw in the office made me change my mind. The FA or one of the staff member (lady), walked in customer space from her back office with barefoot and unbuckled jeans (buttons), and Zipp. I was so disgusted and I thought she ddnt realize that there were customers in office. But to show that she ddnt mind, this lady came second time around with the same describe indecency, ??????????, mxm... Some people I dnt understand why they work with clients. Liberty please buy your staff uniform we see disgusting behavior in Phuthaditjhaba. ?????. Please do something... I even lost interest in investing with you Guys.

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Replies (2)
Liberty Group South Africa
Liberty Group South Africa's reply18 Jan 2019, 09:42
Official
Dear Mr Selepe
Thank you for your posting.
Agreeable to our telephonic conversation earlier on refers:
I would like to sincerely apologize for the frustration that you are experiencing.
Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will shortly respond with feedback.
Please feel free to contact me should you require any information.
Kind regardsSizwe Ncipha
Liberty Group Customer Relations
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KS
Kenny S's update30 Jan 2019, 22:16
Reviewer Update
Dear Sizwe you escalated the matter on 18th January, and it's now the 29th, what is taking you guys this long to deal with the matter? ????