dispicable customer service
<p>I called Liberty life about 3 weeks ago to find out why my claim from 2011 was rejected and also requested voice recordings. I was promised by Amis that he would call and to date he hasn't called me. I then spoke to a lady by the name of Ayanda mitshiyakho,who also never returns my calls and always busy when I call. Spoke to another guy by the name of Bakang Langa,also promised to call but to date nothing.I used to be with liberty for almost 3 years and when i needed to claim they came up with stories. I spoke to a lady at the time and she said i needed to pay the outstanding amount of about 2 months and it hadn't lapsed and the company would pay. When they take our money they jump but when they need to deliver,people keep promising to call back and they just don't. I will write another report to the media regarding this. We are tired of being made fools by companies such as liberty life. I requested the voice reccordings 3 weeks ago and to date they are still too busy to assist.******* COMPANY</p>
Dear Ms Ledwaba
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Ledwaba
Thank you for your posting.
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
