Dismal client service in clients time of need. Only know how to actspeedily for new business.

2 applications submitted together Dec 2021. 1 paid out (8th April !!!!!), the other "lost". System issues are blamed. No feedback, no apology, no communication whatsoever. That's not the problem at all,,, everyone has bad admin days, drops the ball. however, now that I request some speedy service and to speak to someone in authority to escalate the matter to ensure it is receiving some attention, I am ghosted. No comms no callbacks zero. Fact is a claim that was submitted in December is not yet paid. Far beyond the SLA. On inquiry hiding behind POPI Act to withhold information and updates. Absolutely pathetic service, and dismal communication. All things, even errors are dissipated if not resolved with upfront communiction.