Disgusting Service on Death Claim
Terrible service from call centre. I gave been trying to send a death claim on my deceased fathers RA for over a month. I keep sending the doc and you keep coming back wanting more documentation. Each time I send something I have to wait 10 days after the accessors come back wanting something else. NOW you are asking for doc already received. I am very happy this will be the one and only thing I have to deal with Liberty as I have never dealt with a company more *********** than Liberty
Dear Aileen
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
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Dear Aileen
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***