DISGUSTING SERVICE

My husband passed away in October last year. He had a life insurance policy with Liberty Life and since then, I have been trying to finalise this claim. I have completed all the forms necessary, attached all the requested documents and have e-mailed them into Liberty probably about 6 times in total. Each time, I am told they are not legible or a particular form is missing. Last week, I couriered them in to them and this morning, I received an e-mail to ask me to e-mail them again. I don't know what I must do to receive the payout that is due to me