DISGUSTING SERVICE

I lodged a claim in April 2021 and to date Liberty cannot confirm the amount that would be paid. I am disgusted with the SERVICE received from Liberty Life as their staff do not respond to emails sent to Info@Liberty or ever call you inspite of them promising to do so when you call them on ***. They have all kinds of excuses and look for loopholes to delay payment. It is obvious that their staff are not efficient or properly trained to excute their duties. When you call you would be made to hold for 10-15minutes before someone asks you for all the policy info that i supp**** them more than 10 time.( which includes a reference number that was supp**** by Liberty when the claim was registered). It is a clear indication that the Senior staff have been placed in positions that they are inexperienced to perform, and, the management do not take their clients seriously. My advise to anyone-Do not buy any product marketed by Liberty as they quick to debit you, but in the event of a claim have all kinds of excuses including being under staffed TO DELAY PAYMENT. I have had a bad experience and will never ever deal with liberty again.