mK
mignon K
1 reviews | Active since Dec 2015
27 Dec 2015, 17:23
DISGUSTING SERVICE
My husband and I took out a Liberty Life Education Plan for my daughter after she was born in 2000. My husband was ******ed in 2005 and Liberty Life took over payment of the plan till its fruition in 2018. EVERY time I have called to find out about the policy and asked for a report I have received nothing. The only way I know what is happening with this policy is by my Old Mutual Advisor requesting feedback on it. How on earth can a company as big as Liberty Life not be able to send me at least an annual report of how the policy is doing.<br> I will never use Liberty Life again and I certainly will not recommend it to anyone!!!!
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Liberty Group South Africa's replyOfficial
28 Dec 2015, 12:04Hello mignonholmes,
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply28 Dec 2015, 12:04
Official
Hello mignonholmes,
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***