1 reviews | Active since Sept 2017
Disgusting service!!!!
I invested with Liberty the 15th of June 2015. My money has not grown, I have had no follow up and for the last 3 months I have tried to address this issue. I am partially blind and visually impaired and I have told them to only phone me at 12h30 which is my lunch break as I have a PA that has to assist me and I have to respect her time, and they phone me at odd hours. I would like the CEO to contact me. I am also handing things over to the Ombudsman and I am going to show them on my home phone, work phone and cell phone of how many times I have tried to address this issue. My money is not growing and yet they want to charge me for taking my money out. They have not taken me serious and I want to deal with the CEO.
Dear Ms Stevenson
Thank you for your posting.
First and foremost, on behalf of Liberty I would like to personally apologize for inconvenience caused.
I accept full responsibility for the oversight that led us not responding to your Hellopeter complaint.
I assure you that we have taken necessary steps to prevent it from happening in the future.
I am pleased that your complaint was effectively resolved by my manager Elna Lombard.
Please feel free to contact me at should your require any further assistance.
Regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Ms Stevenson
Thank you for your posting.
First and foremost, on behalf of Liberty I would like to personally apologize for inconvenience caused.
I accept full responsibility for the oversight that led us not responding to your Hellopeter complaint.
I assure you that we have taken necessary steps to prevent it from happening in the future.
I am pleased that your complaint was effectively resolved by my manager Elna Lombard.
Please feel free to contact me at should your require any further assistance.
Regards
Sizwe Ncipha
Liberty Group Customer Relations