DISGUSTING HEARTLESS COMPANY

My father very unexpectedly passed away 22/12/2023. We spoke to the Liberty annuity dept. 17/01/24 and were advised that as the beneficiary, my mother would continue to receive 75% of the monthly annuity income. We were asked to submit the death certificate, which we emailed on the 18/01/24. 19/01/24 we were then requested to provide additional documentation. We emailed EVERY requirement requested to the 'pension liaison officer' on the 23/01/2024. She stopped my dads pension immediately, but since the 23/01/2024 we have not been able to get hold of ANYONE, and I mean ANYONE in the annuity dept., I have gone through switchboard, I have gone through the customer service call center AND the annuity call center who all tried to put me through to the "liaison officers" and then come back saying no-one is answering but they will email them and get someone to call back (no one has yet), the "liaison officer" does not answer her direct line, has not responded to the messages we have left or the emails we have sent to her directly. 18/03/24 I emailed the annuity admin email address, received a reply saying their 'turn around time' was 5 working days, I gave them 7 "working" days. 28/03/24 - I escalated my request. My email was read minutes after I sent it (I put a read receipt on it), but 2 "working" days later I have still had no contact from Liberty AT ALL. I hope you can sleep at night you disgusting people, knowing that there is an 87 year old widow who has received NO INCOME for over 2 months! YOU were EXTREMELY efficient in stopping my dads pension pay out. My father trusted YOU with his pension and to look after his wife of 64 years, but all you have done is ignore, avoid, and disregard us, YOU have caused an 87 yr old woman (who has literally lost half of herself) stress, worry, anxiety and fear while she is still grieving the loss of her husband. I actually have NO WORDS to describe just how angry and disgusted I am with the lack of service that has been given here. Liberty used to be a respected name in the industry, but clearly that is not the case now.