Disgusting customer service

I am a client of Liberty Life and I had surrendered my policy on the 31st of May, I was told to wait 3days after submitting my documents and the relevant amount of money should be in my account. Today is the 13 of June, I have been going back and forth to Liberty in Pietermaritzburg. The lady (Sanet Potgieter) I spoke to who was from head office was absolutely rude with every consultation I had with her, she treated me like a little child and that I do not appreciate. Not only did she have attitude when I spoke to her, she hung up on me while I was speaking. Firstly her first call to me was late by 7 days, secondly all expected dates were passed without having the money in my account. Thirdly there were documents missing and Sanet at head office did not bother to even let me know of this missing document until I called today. I have not been updated on the issue if there is any. This is absolutely disgusting customer service and should not be permitted if your working with people.