disgusting attitude from Guido Weigmink

I tried to urgently cash in my retirement annuity and Guido was unbelievably unhelpful. Almost two weeks after the documents were sent to him we found out that \he didn't receive the forms"I sent them a third time only to be told that they are inadequate. When I asked him what further information was needed he told me that he had suddenly been called away and would assist me tomorrow. Unacceptable! Now I know why someone in my family refused to deal with Guido at all!"""