SD
Sandra D

1 reviews | Active since Sept 2016

19 Feb 2019, 10:46

Disgusted with Liberty Life

I am very discusted with the service at Liberty Life. I am still waiting for them to sort out my quarry !! Tebogo Malele and Mongezi Dubula both worked on my case, Tebogo even confirmed she did received my documentation that I have sent to her in January 2019 this after I have been sending the documentation since end November. I then spoke to Mongezi whom I told I am going to forward him all communication since end November. He were suppose to take it up with Management. I am still waiting and I have been sending emails each week to both of them and to info@Liberty and Headoffice@liberty nothing!!!!!!

This is my Life Policy we are talking about -- Don't want to think what will happen it my relatives need to claim one day, but his will not happen as I am going to cancel my Policy.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply20 Feb 2019, 09:50
Official
Dear Ms van Dyk

Thank you for your posting.

I would like to sincerely apologize for the frustration that you are experiencing.

Your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
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