Disgusted by service -Claims department

policy number: *** claim was logged on 10th September, initial claim was handled by Lesedi Mokgathi who i requested feedback twice from her. As per email trail on September 15th Nokwanda Dayele responded with a letter of authourity is required. i called on September 17th and spoke to Celine Kiewiet , whom i sent all documents again including letter of authority which was initially sent when claim was logged. Emailed Celine on 21st September for feedback and i have received no response. This is a death claim and i am shocked at the lack of response and urgency from your claims team. Do they even know what the meaning of customer service means ?? Clearly as a company your team and people do not live by turnaround time. i for one have cancelled my policies with Liberty due to this experience.