MR
Melissa R
1 reviews | Active since Dec 2018
27 Nov 2019, 14:36
Disgusted by Liberty Life Service
My ill husband submitted docs for a Claim.It is 4 months now and they keep asking for reports which he submitted.He is now dismissed for incapacity due to ill health and no income at all.Ivin van Wyk is not returning my calls or giving me proper feedback. We pay alot each month for such terrible treatment.
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Replies (2)0
Replies (2)
Liberty Group South Africa's replyOfficial
28 Nov 2019, 16:05Dear Ms Reddy
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
Please feel free to contact me should you require any assistance.
Regards
Sizwe Ncipha
Liberty Customer Relations
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Liberty Group South Africa's reply28 Nov 2019, 16:05
Official
Dear Ms Reddy
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
We apologise for the frustration that you have been experiencing and I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you with feedback shortly.
Please feel free to contact me should you require any assistance.
Regards
Sizwe Ncipha
Liberty Customer Relations
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MR
Melissa R's updateReviewer Update
03 Dec 2019, 10:26Hi
I was promised a decision letter by yesterday morning (02/12).Then was told by Ivin van wyk that he has given it to his manager to confirm.He will call me in the morning of the 03/12 to discuss before sending the letter.I had to call him this morning and he just said its with the manager and will send me the letter today.So another day of false promises? its now 10:25 am and no call as yet or letter.This is becoming more and more frustrating ! can someone put some urgency into my plea.
Thanks
Melissa
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I was promised a decision letter by yesterday morning (02/12).Then was told by Ivin van wyk that he has given it to his manager to confirm.He will call me in the morning of the 03/12 to discuss before sending the letter.I had to call him this morning and he just said its with the manager and will send me the letter today.So another day of false promises? its now 10:25 am and no call as yet or letter.This is becoming more and more frustrating ! can someone put some urgency into my plea.
Thanks
Melissa
***
MR
Melissa R's update03 Dec 2019, 10:26
Reviewer Update
Hi
I was promised a decision letter by yesterday morning (02/12).Then was told by Ivin van wyk that he has given it to his manager to confirm.He will call me in the morning of the 03/12 to discuss before sending the letter.I had to call him this morning and he just said its with the manager and will send me the letter today.So another day of false promises? its now 10:25 am and no call as yet or letter.This is becoming more and more frustrating ! can someone put some urgency into my plea.
Thanks
Melissa
***
I was promised a decision letter by yesterday morning (02/12).Then was told by Ivin van wyk that he has given it to his manager to confirm.He will call me in the morning of the 03/12 to discuss before sending the letter.I had to call him this morning and he just said its with the manager and will send me the letter today.So another day of false promises? its now 10:25 am and no call as yet or letter.This is becoming more and more frustrating ! can someone put some urgency into my plea.
Thanks
Melissa
***