1 reviews | Active since Oct 2016
Disgusted
<p>I was diagnosed with cancer this year. On the 12th of August, I submitted a Lifestyle benefit claim on my life insurance with Liberty. Since then they've done nothing but demand my medical history from ever changing date ranges. First I was told to submit all my supporting documents for my diagnosis which I did. Then they wanted my medical history from 2012 which my GP supp****. Now a week ago they wanted my medical history from 2010. It has been 2 months since the claim was submitted with no other word from them other than demands for more medical history. It has been an extremely difficult year so far for me and my family, physically, emotionally, psychologically and financially. I am shocked and disgusted by the blatant attempts to avoid paying out a legitimate claim. Truly would never in a billion years ever recommend anyone takes out a policy with Liverty Life after what I am going through, what other people have told me about them and what I have read here on Hello Peter.</p>
Thank you for your posting.
We sincerely apologise for the frustrations that you are experiencing .
Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
Thank you for your posting.
We sincerely apologise for the frustrations that you are experiencing .
Your complaint has been escalated to the relevant management for urgent investigations.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
***
