Disappointing service, bad communication skills

I'm winding up a deceased estate. LL is supposed to pay a beneficiary directly overseas. I have been struggling for over a month to get a straight answer from them. Answers: 1) the money has been paid - PoP will be sent 2) the branch code was accidentally used instead of the account number 3) the money has been paid to Standard Bank for exchange control clearing. Asked for a manager to phone me - no response. Asked for the actual position confirmed in writing - no response. I'm at my wits end as the beneficiary has not been paid and every time I phone, I get a different story. Unexpectedly bad from Liberty Life.