WM
Wanga M
1 reviews | Active since Nov 2019
06 Nov 2019, 14:24
DISAPPOINTED WITH THE SERVICE I RECEIVED DURING THE CLAIMING PROCESS
I was disappointed with the service I received during the claiming process.
I have a short term insurance policy with Liberty covering household, car, laptop & cellphones.
I have lost my cellphone earlier this year.
I had spoke to to one of your consultants to update my information who requested that someone from customer service will call me, which was noted on my account. which the call never happened.
During the claim process they refuse to take that into account and gave me an email address to dispute it, which I did in September.
Till today I have not received a response from Liberty.
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Liberty Group South Africa's replyOfficial
07 Nov 2019, 14:40Dear Wanga Mbulawa
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant department for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant department for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
Liberty Group South Africa's reply07 Nov 2019, 14:40
Official
Dear Wanga Mbulawa
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant department for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***
We apologise for the frustration that you have experienced and I have forwarded your complaint to the relevant department for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me in the interim should the need arise.
Regards
Naome Ncube
Liberty Group Customer Relations
***