Disappointed

Hi my name is Githa Njoroge my mum has 2 policy with liberty the 1 is over 10yrs the the other is about 8yrs. The one for 8yrs we were using my son's account to pay that.last w?k when I asked my consultant if they account is ok he tellse it lapsed.he tells me since last yr November. To me that was a surprise I was not informed by liberty about the policy. As a client I expected a least an sms to notify me but I received nothing. My mum is 73yrs old and is that how liberty treats their clients. That is very disssapppinting. I will never recommended clients to liberty. From my side I wish library to pay me all the money that was paid into that policy as it is lack of communication from they side. The policy that she was payin R278 per month..