Disability Claim Still Not Finalized – Urgent Attention Required

I am compelled to express my disappointment at the delay in finalizing the Disability claim for my client.

Despite having submitted all necessary documentation timeously, we have been advised to follow up yet again next week, on 22/04. In contrast, Sanlam Life has already settled the lump sum Disability benefit and approved the Waiver of Premium at Disability benefit without delay.

This delay from Liberty Life is unacceptable given the purpose of these benefits - to provide immediate financial support during a time of crisis. The client is facing mounting medical costs, which are not currently covered by their medical aid, and the claim proceeds are critical to their care and wellbeing.

It is deeply concerning that, while policy premiums are collected without delay, the same efficiency is not extended when a valid claim is lodged. This undermines the trust placed in Liberty Life.

We request that this claim be prioritized as a matter of urgency. The client deserves the financial security they were promised when this policy was taken out.

Delays of this nature are not only distressing but also potentially harmful to their health and financial stability.