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natasha N

1 reviews | Active since Oct 2014

04 Aug 2016, 15:30

Diobolical customer services

<p>I have been trying to get information and a claim put through for funds that is due to me as i am a beneficiary of my late dads investment policy...</p> <p>It brings me great disatisfaction that i had to go through recieving so much of diobolical disgusting services from liberty life and the wrong information is being passed down to me time and time again its been 2 weeks now and im recieving feedback thats not appropiate to my questions i have been ****** by liberty for my inheritance.</p> <p>Their advicers from the claims department dont even know what i am talking about and the issue always needs to get pushed through to another department which promises to provide me with feedback but then provides me with the wrong information.</p> <p> </p> <p>Liberty life provides consers with terms and conditions of a policy but then they dont adhere to those terms i am giving liberty one last chance and if nothing is been done i will need to take them to court and sue them also i will be going to the ombudsman with my complaint.Absolutely fed up and disgusted with their services</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply05 Aug 2016, 05:50
Official

Good day Natasha

We apologise for the frustration this matter is causing you. I have escalated your complaint to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on
Kind regards
Jolene Lottering
Liberty Group Customer Relations