DD
Daniel D

1 reviews | Active since Sept 2010

04 Mar 2015, 20:00

Did not settle hosp account

I was employed by [URL Removed] in cape town. A life insurance company. During training probation, a Liberty Life broker approached us for medical aid which was compulsory. I app**** and filled in medical application form for Liberty Bona Plus Medical scheme on the 01/05/2012 (Membership number ***). <br> <br> During training at [URL Removed] my contract got terminated on the 22/05/2012 and during that same day I was Admitted at N1 hospital for severe stomach pains etc. Hospital accepted me and admitted me and done a slight procedure and I was discharged on the 25/05/2012. <br> <br> On the same day, my employer Terminated my medical benefits without my consent and informing me but I had benefits still. <br> <br> Upon signing the application form for medical aid, the broker informed us that we will be covered for the full month of acceptance. <br> <br> Now after 3 Years, my hospital bill is still <br> R16994.14 because the medical aid failed to inform the hospital my medical aid is suspended. If Liberty medical scheme at least informed them I would have gone to a local government hospital which weren't be a problem. Now I'm responsible for the full payment and have a judgement against my name. <br> <br> Liberty Must pay!

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply05 Mar 2015, 06:53
Official
Hello MrDek,

We apologise for the frustration you are experiencing. Your response has been escalated to the relevant management for investigation and response.

We will respond to you shortly with feedback.

Kindly contact me on *** should you require any further assistance.

Kind regards
Jolene Lottering
Liberty Group Customer Relations
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