Delays yet again!!!!

Good day I have an approved claim with Liberty for severe illness from 2015. I submitted an illness escalation claim on 30/05/22. Past the 10 working day turnaround time. Escalations through the call centre are being ignored and empty promises for feedback with every call. Liberty Life is a repeat offender in terms of delaying claims assessments and approvals. I need the matter escalated! Frustrated!