RA
Rebekah A
1 reviews | Active since Feb 2010
28 Nov 2021, 09:25
Delays with SARS because of Liberty
We currently live in the middle East and have been desperately trying to get a hold of a liberty rep.to assist with tax issues. They have not filed information to Sars and we are unable to process our tax return. I have sent more than 10emails, made numerous calls to the call centre, have tried tried liase with someone via their WhatsApp portal however its been unsuccessful. They provided a financial advisors details but this is the manger of the call centre..very disappointing. I received 1 phone call and it ended during transfer to another rep. This is ridiculous..how does one move forward when you can't actually get help from a company?
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Replies (2)RA
Rebekah A's updateReviewer Update
29 Nov 2021, 17:06Hi Naome,
I have just sent you an email. Someone from Standard Bank contacted me however the call ended when they transferred me to the Liberty consultant. Its a straightforward issue..liberty has to send Sars my RA info. As they have done this every year. SARS won't allow me to continue with submission unless it is on their system from the service provider.
I have just sent you an email. Someone from Standard Bank contacted me however the call ended when they transferred me to the Liberty consultant. Its a straightforward issue..liberty has to send Sars my RA info. As they have done this every year. SARS won't allow me to continue with submission unless it is on their system from the service provider.
RA
Rebekah A's update29 Nov 2021, 17:06
Reviewer Update
Hi Naome,
I have just sent you an email. Someone from Standard Bank contacted me however the call ended when they transferred me to the Liberty consultant. Its a straightforward issue..liberty has to send Sars my RA info. As they have done this every year. SARS won't allow me to continue with submission unless it is on their system from the service provider.
I have just sent you an email. Someone from Standard Bank contacted me however the call ended when they transferred me to the Liberty consultant. Its a straightforward issue..liberty has to send Sars my RA info. As they have done this every year. SARS won't allow me to continue with submission unless it is on their system from the service provider.
RA
Rebekah A's updateReviewer Update
01 Dec 2021, 16:33Absolutely shocked at the lack of follow through.. I sent a few more emails, someone called me but the call ended during the certification process..I'm.shocked that there is no action I'm terms of ensuring that issues are resolved. There WhatsApp and international calling number provides is- we need an actual person to contact..! Where are the details of our financial advisor? There are no details of this.. they have just provided an email to a call centre and the contact person is the manager of a call centre. Absolutely **********..taxes are due tomorrow and I still can't file due to Liberty!
RA
Rebekah A's update01 Dec 2021, 16:33
Reviewer Update
Absolutely shocked at the lack of follow through.. I sent a few more emails, someone called me but the call ended during the certification process..I'm.shocked that there is no action I'm terms of ensuring that issues are resolved. There WhatsApp and international calling number provides is- we need an actual person to contact..! Where are the details of our financial advisor? There are no details of this.. they have just provided an email to a call centre and the contact person is the manager of a call centre. Absolutely **********..taxes are due tomorrow and I still can't file due to Liberty!