Delays in payment of benefits

App**** on the 2/6/15 for policy benefits, completed and returned requested documentation., have since then spent hours on the phone and /or emailed with 10 different consultants /managers and other staff. On a number of occasions I have been told that all is resolved by managers and service representatives.<br> <br> On each occasion after hearing nothing I would contact them again only to discover that something else was delaying the process.<br> <br> After all of this, on following up today, I am informed that there is yet another delay, attempts to reach any of the people I have dealt with before prove fruitless and I have no faith in any of what the consultants tell me, having experienced the promises before.(email history available)<br> <br> I find it hard to believe that this level of incompetence is possible and suspect that this is a means to delay payments as long as possible. I would like to see claims clearance rates from date of request and it would be especially interesting to know the treatment of funds while issues like these are being resolved.<br> <br> What is particularly worrying is that I (and millions of others) have entrusted a large portion of my savings to them over most of my life.