1 reviews | Active since Nov 2017
Delays in Cancelling my other policy
I bought a house in 2015 that came with an insurance from Better Life/old Mutual. I met up with an insurance sales rep by the name of Nhlanhla who introduced Liberty Life Cover to me I liked it and I joined it and he promised he'll cancel my better life cover for even today i'm still paying for both insurances awhile struggling with my other policies, i don't even have a proper funeral cover because of this extra life cover.
Dear Ms Ntsala
Thank you for posting.
I would like to sincerely apologise for the frustration that you have been experiencing.
Please note that your complaint has been forwarded to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please contact me should you require any information or assistance.
Regards
Lerato Rikhotso
Liberty Group Customer Relations
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Dear Ms Ntsala
Thank you for posting.
I would like to sincerely apologise for the frustration that you have been experiencing.
Please note that your complaint has been forwarded to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please contact me should you require any information or assistance.
Regards
Lerato Rikhotso
Liberty Group Customer Relations
***