Delayed Withdrawal and Poor Service Experience with Liberty Life

Review of Liberty Life South Africa

I have been a client of Liberty Life since 2018, and my pension provident is with them. On 30 December 2024, I submitted a two-pot withdrawal claim, hoping for a reasonable processing time. However, more than a week passed without any communication or follow-up. I had to reach out via email twice before receiving a response.

When I finally received feedback, I was informed that the withdrawal process and the payment of funds would only be completed by 30 January 2025. I find this unacceptable, especially considering that other clients have reported receiving their payments within six working days.

I understand that processing such claims involves certain procedures, but a one-month timeframe is excessive. Liberty Life already has all my details, and there should be a streamlined process to ensure timely payouts, particularly given the financial strain many people face in January.

This delay defeats the purpose of why I app**** for the withdrawal in the first place. If this is the level of service I can expect, I will seriously consider cancelling all my existing products with Liberty Life.

I appeal to Liberty Life to expedite my payment and ensure that it reflects in my bank account within the next week. This situation is both frustrating and disappointing, and I urge the company to address it promptly. My reference number is available upon request.

This experience has left me deeply dissatisfied, and I hope Liberty Life takes the necessary steps to improve their service standards for all clients moving forward.