Delayed Provision of Policy Contract Resulting in Claim Processing Delays

We contacted Liberty Life almost a month ago requesting an electronic copy of the client’s policy contract in order to assist with the processing of a claim.

Despite numerous follow-up emails and several telephonic engagements over the past 4 weeks, the requested documentation has still not been provided.

The ongoing delay is unfortunately prejudicial to the client’s current circumstances and has materially impacted our ability to progress the matter timeously. We would appreciate Liberty Life’s urgent intervention and assistance in resolving this matter as soon as possible.