DELAYED PROVIDENT FUND PAYMENT!!!!! ALMOST 2 MONTHS !!!!!!!!!!!!!!!

If I could, I would give a half star rating. The service I have received from Liberty's provident fund administration team is so appalling, it has left me numb. My previous employer submitted my claim on 01/12/2025, and it has been a rollercoaster ride from then to date. Almost 2 months down the line and I am being sent from pillar to post. Multiple escalations with an added TAT of 5 days, countless promises, and different stories from different consultants.I called again last week Friday and was told my payment is in the authorisation queueand will be paid out today,12/01/2025. When I followed up this morning I was told that the case will be escalated and to expet 5 additional days added to the TAT. Iinformed the consultant that each time I called, 5 days were added with no resolution, and I would not accept it. He took my number and said he will call me before COB today. Then my broker called and she was told that my claim is in ASSESSMENT, no longer the authorization queue, and there was a delay on their side with a system requirement!!!!!!!!!!!!!!!!!!

How did it move from authorisation back to assessment.??????????? PleaseFINALIZE MY PAYMENT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!