Delay on payment

Liberty Life when starting up a new policy are the most helpful but when time comes to pay out on a advance or surrender your policy there is always a delay. i called in stating i want to take an advance on my policy they sent me the forms to fill in, onc e forms are filled in and forwarded back to them we have to then call them back the next day and check if they have processes your request. If you have filled in the form incorrectly ect they do not even call or send you an email letting you know they simply wil wait for you to call them back this is terrible service because the advance option on a policy should be fast as thats why we have these policies in the first place.