DELAY IN PAYMENT AND NO FEEDBACK

I have been phoning Liberty from 28 /05 to query death claim and was told it was in the payment stage . On the 02/06/2015 , I was told that all the docs had been received and accounts verified with the banks and that payment will be done in 48 hours but to no avail . Each time I phone I am casually told that payment has not been released . On Sunday 07 / 06 / 2015 I received confirmation that my payment is being processed . I again called on wednesday and was told that they will be doing payment on that day but even today on Friday 12 / 06 / 2015 no payment has been made and no feedback has been sent to me . Mind you this claim has been giong on since March 2014 .