BS
Brenden S

1 reviews | Active since May 2015

02 Sept 2015, 07:52

Delay in Payment

Our Mother passed away due to cancer on the 17th of March. Liberty Life sent me a list of documents that will be required for the claim to be processed. I ran around with my brothers getting all the documents. We submitted them on the 16th of April. Then other documents were requested, we submitted them on 28th of April. Then a month later some more documents were requested and we sent them on the 7th of July. My brothers and I wrote affidavits requesting all money to be split equally between the three of us. <br> <br> Till today 2nd September there is no payment. If you ask me, Liberty Life prolongs payments so they buy time with peoples money, whilst the families suffer and try to pick up the pieces of there lives after a death. <br> <br> Very disappointed.

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply02 Sept 2015, 09:06
Official
Hello Bren2014,

Thank you for your posting.

We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.

We will respond to you shortly with feedback.

Please contact me should you require further information or assistance.

Kind regards
Thandeka Mangxaba
Liberty Group Customer Relations
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