Deducting premiums after the covered person has deceased***

Liberty Life has a disgusting service and they are actually de*****ing people. I have a funeral policy with them and I submitted a claim on the 01/03/2022 after my Mom passed away and they only paid me on the 11/03/2022 way after the funeral, no apology nothing... As if that was not enough they have never cancelled the premium after the claim and I have been calling them for the past 4 months as they supposed to pay back my premiums, today 21/07/2022 I called again and I was told that premiums has not not been cancelled which means on the 25/07/2022 they will deduct again... This is so unprofessional and their consultants has no urgency and will definitely cancel this funeral policy after more than 10years of loyalty...