LK
Les K

1 reviews | Active since Dec 2012

02 Jun 2017, 14:39

Deducting premiums after policy transferred

<p>Liberty still deducted a RA annuity premium (for a considerable sum) one month after the policy was transferred to another service provider. That leaves me to now try and cancel the premium at the bank; and of course, the bank charges for doing so are for my account. I cannot help but think this is deliberate as "punishment" for moving an RA to another servce provider. </p> <p>Which proves my point - I was absolutely correct to move it in the first place - if they can't even manage their own admin, how can they be trusted to manage my investments??</p>

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Replies (1)
Liberty Group South Africa
Liberty Group South Africa's reply02 Jun 2017, 15:29
Official

Dear Mr Kugel

Thank you for your posting.

I would like to sincerely apologise for the frustration that you are experiencing.

Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.

We will respond shortly with feedback.

Please feel free to contact me should you require any information.

Kind regards

Sizwe Ncipha

Liberty Group Customer Relations

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