Deceased clients not valued

Liberty has refused to assist wit info of my late mothers policy info of my late mothers estate. Waiting 4 more than 5 months suggest that they hav no further value after death of clients. Liberty further suggest they are above the law by ignoring an order by the court that entitle me as executer to info being withheld by Liberty. Unfair business practice & misleading tactics wil be brought to the attention of the Ombudsman .