1 reviews | Active since Mar 2010
Debit orders taken from Liberty Life but they have no record of it!
Liberty Life have no record of debiting my account for 1 year and 3 months.
I am horrified that all my and my husbands contributions to our Retirement Annuity's and to disability funds, have not been recorded. If anything had happened to us, we would not have been compensated.
After numerous calls to the call center, I have had no success in getting this sorted.
I am so glad that we stopped putting money away at Liberty Life. This is proof that we made right decision to cancel with them in December 2016.
Dear Mrs Booysen
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations
Dear Mrs Booysen
Thank you for your posting.
As per our telephonic conversation earlier on refers:
I would like to sincerely apologise for the frustration that you are experiencing.
Please note that your complaint has been escalated to the relevant management for urgent investigation and resolution.
We will respond shortly with feedback.
Please feel free to contact me should you require any information.
Kind regards
Sizwe Ncipha
Liberty Group Customer Relations