Debit order wrong
<p>Can I please have a consultant call me. Liberty OYL debit order went off on the wrong day as a result it was returned unpaid and my bank charged me for it. This was Libertys fault as you processed the debit order a day earlier. This is not the first time this jas happened. I want the amount charged by my bank returned as this is liberty OYL fault my debit order is set for the last working day.</p>
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Liberty Group South Africa's replyOfficial
01 Jun 2016, 05:58Good day Mr. Kalidheen
We apologise for the frustration this has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Best regards,
Liberty Group South Africa's reply01 Jun 2016, 05:58
Official
Good day Mr. Kalidheen
We apologise for the frustration this has caused you. I have escalated your complaint to the relevant management for investigation and response.
We will respond to you shortly with feedback.
Kindly contact me on *** should you require any further assistance.
Kind regards
Jolene Lottering
Liberty Group Customer Relations
***
Best regards,