NZ
Nqobile Z
1 reviews | Active since Dec 2015
09 Dec 2015, 13:20
DEBIT ORDER *****!!
I have 4 debit orders that went through my account in a space of 2 weeks from LIBERTY but I AM NOT THIER CLIENT!!! I called their call centre until my airtime ran out and they refused to call me back. The lady I speke to on the phone CONFIRMED that they DO NOT HAVE any record of me as a client however one of their client is using my account... until now I have NOT been ASSISTED!
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Liberty Group South Africa's replyOfficial
09 Dec 2015, 13:49Hello 26itha,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Liberty Group South Africa's reply09 Dec 2015, 13:49
Official
Hello 26itha,
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***
Thank you for your posting.
We apologise for the frustration that you have been experiencing. I have forwarded your complaint to the relevant manager for urgent investigation and response.
We will respond to you shortly with feedback.
Please contact me should you require further information or assistance.
Regards
Thandeka Mangxaba
Liberty Group Customer Relations
***